Where Is The Love?

There’s this song by The Black Eyed Peas, called Where is the Love?

It’s playing on my phone as I write. It’s really good. Features Justin Timberlake. Very catchy tune, amazing lyrics. The Peas are talented. Gotta hear them.

I drag myself through two customer-care calls, one with Dish TV, and the other one with Bharti Airtel.

Exasperating. Pathetic. Nuisance-value. Drains one out. Long.

Where’s the love?

These are some of the words / phrases / questions that come to mind.

Meanwhile, the Dish and Airtel jingles are coming out of all body exits.

Then, I remember my customer-care calls with AmEx.

Smooth.

Officers are clued in.

Zak-Zak-Zak, and your work is done.

Short, and sweet.

And, there’s love, for whatever reason.

What kind of a corporate India are we growing up in?

Indigestible growth over short periods leads to disease.

Are the majority of our corporates diseased?

If they’re not, one should be feeling the love.

Where’s the love?

One does feel it, in some companies. M&M, I think, Thermax, Wipro….Dabur maybe…

Before investing in a company, it might be a good idea to talk to the company’s customer-care, and to see if there is any…love.

It’s got to trickle down from the top. You are only as good as your boss is. If the boss is holistic, the company becomes a beacon of love, understanding and digestible growth. That’s the kind of company one feels like working for…

… and that’s the kind of company one feels like investing in.

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